Operational Reports

Operational reports measure laboratory throughput, quality, and referral dynamics — helping supervisors allocate staff, negotiate with doctors, and meet turnaround commitments.

Report catalog

Report	Route	Focus
Labs Report	/reports/labs	Multi-branch activity summary
Referrals	/reports/referrals	Doctor-wise volume and revenue
Test Performance	/reports/test-performance	Test volume and trends
Turnaround Time	/reports/turnaround-time	Collection-to-verify duration
Outsource Tests	/reports/outsource-tests	Send-out panel tracking

flowchart TB
    SAM[Samples] --> TAT[Turnaround Time]
    SAM --> TP[Test Performance]
    SAM --> DEL[Delayed queue]
    INV[Invoices] --> REF[Referrals]
    INV --> LAB[Labs Report]
    OUTSRC[Outsource flag] --> OUT[Outsource Tests]

Labs report

Purpose: Consolidated view across collection centers and processing sites.

Dimension	Insight
Samples per center	Branch productivity
Revenue per center	Franchise performance
Pending workload	Staffing decisions
Test mix	Equipment planning

Filter by date range and center. Compare headquarters vs satellite collection points.

Weekly ops meeting

Pin labs report dashboard for Monday huddle — review prior week sample count and pending backlog.

Referrals report

Purpose: Analyze referring physician contribution.

Column	Use
Doctor name	Identity
Patient count	Referral volume
Test count	Activity depth
Gross revenue	Before commission
Commission due	Settlement planning
Unsettled balance	Credit risk

Pairs with permission modules referral_summary and unsettled_referral.

flowchart LR
    REF[Referrals report] --> SET[Settlement batch]
    SET --> LED[Ledger vendor payment]

Test performance

Purpose: Identify high-volume tests and seasonal patterns.

Analysis	Action
Top tests by count	Stock reagent planning
Declining panels	Marketing focus
New test uptake	Post-launch review
Revenue per test	Pricing strategy

Correlates with top_tests permission module and catalog codes.

Sample output interpretation

Pattern	Interpretation
CBC spike	Seasonal illness
Profile dominance	Corporate camp success
Flat specialty tests	Need referral outreach

Turnaround time (TAT)

Purpose: Measure elapsed time from sample collection to result verification against catalog TAT targets.

Metric	Definition
Average TAT	Mean hours per test/department
% within SLA	Share meeting catalog TAT
Outliers	Worst 10 specimens — investigate
Department breakdown	Bottleneck identification

flowchart LR
    C[Collected timestamp] --> R[Received]
    R --> P[Processing]
    P --> V[Verified timestamp]
    V --> TAT[TAT calculation]

Improve TAT by:

• Morning centrifuge schedule
• Analyzer middleware uptime
• Verification staffing windows

Outsource tests report

Purpose: Track tests marked outsource sent to reference laboratories.

Field	Value
Test name	Catalog item
Send-out date	Logistics
Expected return	Reference SLA
Status	Pending / resulted
Partner lab	Reference lab name

Align with Reference Laboratory B2B workflows when applicable.

Supporting operational permissions

Permission module	Report tie-in
pending_samples	Live queue — not same screen but related
delayed_samples	SLA exception list
patient_activity	Patient visit frequency
analytics	Cross-report dashboards

Filters

Filter	Reports affected
Date range	All
Department	TAT, test performance
Collection center	Labs, referrals
Referral doctor	Referrals
Test code	Test performance, outsource
Status	Outsource pending

Benchmark targets

Example internal SLAs (customize per lab):

Test type	Target TAT
Routine chemistry	6 hours
CBC	2 hours
Culture	72 hours
Outsource send-out	Per contract

Read-only mode

Operational reports remain viewable during subscription lock — use delayed sample lists to prioritize work after renewal.

Related documentation

• Financial Reports
• Export & Filters
• Laboratory: Samples
• Referrals & Rate Lists