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FAQ: Account & Users
Common questions about user accounts, staff management, and access in EaseLab.
How do I create staff accounts?
Lab administrators add users in Admin → Users. See Manage Staff & Roles. You need users.create permission or tenant admin access.
Can two people share one login?
No. Each staff member should have their own account for audit trails and permission control. Shared logins violate security best practices.
How do I reset a staff member's password?
| Who | How |
|---|---|
| Admin | Edit user → set new password |
| User (self) | Account Settings → Change Password |
| Forgot password | Use Forgot Password on login page |
How do I deactivate a departed employee?
- Admin → Users → find the user.
- Set Active to false, or delete (soft-delete).
- Remove from all roles.
Do this on their last working day.
Why can't I access a menu item?
Your role lacks the required permission. Check Admin → Access or ask your administrator to update your role. See RBAC.
What is the tenant owner account?
The account created during lab registration. It has full tenant admin permissions and is the only account that can restore tenant backups.
Can I change the owner email?
Tenant owners can update their own email in Account Settings. Platform admins can correct owner email via PUT /admin/tenants/{id}/users/{userId}/email.
How many users can I add?
Limited by your subscription plan. Check Admin → Subscription or GET /billing/usage.
Email verification — do staff need it?
Yes, for self-registered accounts. Admin-created staff accounts may skip verification depending on platform configuration.
Can I log in from multiple devices?
Yes. Multiple active sessions are supported. Each device gets its own refresh token. Logout on one device does not affect others.
How do I enable 2FA?
Account Settings → Two-Factor Authentication. See 2FA guide.
Platform admin vs tenant admin?
| Type | Portal | Manages |
|---|---|---|
| Platform admin | Admin portal | All tenants, billing, backups |
| Tenant admin | Tenant portal | One lab's staff and settings |
These are separate account types.