FAQ: Technical

Technical questions about browsers, integrations, and connectivity.

What are the system requirements?

See System Requirements. In short:

• Modern web browser for staff
• Stable internet connection
• Printer for invoices and reports (optional but recommended)

You do not need to install database or server software on your premises.

How do I integrate an analyzer?

1. Register the device under Laboratory → Analyzers.
2. Copy the API key into your middleware or LIS bridge.
3. Send results to the EaseLab integration endpoint over HTTPS.

See Connect an analyzer and API — Analyzers.

What protocols are supported?

Protocol	Use case
HL7 v2 ORU	Most chemistry/hematology analyzers
ASTM	Alternate lab instrument format
JSON REST	Custom middleware and testing

How do I authenticate API requests?

Analyzer integrations use the X-Analyzer-Key header. Staff and custom apps use JWT bearer tokens obtained through the login flow. See API Authentication.

Can I export my data?

Yes. Most list pages support CSV/Excel export from the table menu. See Import & export.

Why is the portal slow?

Check	Action
Internet speed	Test connection; use wired LAN at reception
Browser tabs	Close unused tabs
Large date ranges	Narrow report filters
Old browser	Update to latest Chrome or Edge

Is HTTPS required?

Yes. EaseLab is served over HTTPS in production. Analyzer middleware must use TLS when posting results.

Mobile app?

The primary interface is a responsive web app. Mobile auth endpoints exist for companion apps; contact EaseLab support for mobile roadmap questions.

Related

• API overview
• Troubleshooting
• FAQ: Security